プライバシーポリシー
Last updated: September 8, 2026
This notice explains how AskHydraulic handles information collected through this website, including engineering questions, quotation requests, uploaded files and email subscriptions. For privacy questions, contact [email protected].
Information you provide
Our inquiry forms ask for an email address and a description of your question or requirements. You may also provide your name, phone or WhatsApp number, company, country or region, inquiry topic and product information. Supporting photographs, specifications and drawings are optional. Please provide only information relevant to your inquiry and files you are authorized to share.
Our subscription form collects the email address you enter. Sending an engineering inquiry and requesting an email subscription are separate actions.
How we use your information
We use inquiry information to understand your application, answer your questions, review requirements, prepare or follow up on a quotation, and maintain a record of our communication. We use subscription details to manage requested updates. We also process technical information to operate the website, investigate errors and reduce spam or misuse.
Where applicable data protection law requires a legal basis, the relevant basis may include responding to steps you request before a contract, performing a contract, our legitimate interests in managing business inquiries and maintaining a secure website, or your consent for communications that require it. The applicable basis depends on the purpose and your circumstances.
Technical information and cookies
Our website and its hosting services may record your IP address, browser information, pages requested, request times and error information. The forms are configured to allow IP logging. Cookies or similar technologies may support website functionality, security and logged-in sessions. You can manage cookies through your browser; blocking them may affect some features.
If we introduce optional advertising or analytics features, this notice and any applicable consent controls will be updated to reflect their use.
Drawings, service providers and communications
Inquiry information is stored by our website’s form system and is routed through email services to the team handling the request. Hosting, email and technical service providers process information as part of providing those services. Please avoid including unrelated personal data, passwords or payment-card details in forms or drawings.
If a project requires a formal confidentiality agreement, contact us before uploading sensitive technical documents so that the handling arrangements can be agreed. A website submission does not itself create a separately signed non-disclosure agreement.
People handling an inquiry and the service providers involved may be located in different countries. Applicable protections and any required transfer arrangements depend on the processing involved and the law that applies.
How long information is kept
Retention depends on the purpose of the record, whether an inquiry develops into an ongoing project, the need to resolve questions or disputes, and applicable recordkeeping obligations. Backup copies may remain until the relevant backup cycle expires. Contact us if you need information about the retention or deletion of a particular submission.
Your choices and requests
You can ask about the personal information associated with your inquiry, request a correction or deletion, or ask us to stop subscription messages by emailing [email protected]. Include enough information to locate the record, but do not send identity documents unless we explain why they are needed.
Depending on the law that applies, you may also have rights to restrict or object to processing, obtain a copy of information in a portable format, withdraw consent without affecting earlier lawful processing, or raise a concern with a data protection authority. Some records may need to be retained despite a deletion request; we will explain any applicable reason.
Other websites and changes
Links to external product websites, social networks and other services lead to sites with their own privacy practices. Review their notices before providing information there. We may revise this notice when website features or information handling change and will update the date shown above.